Direct Energy’s Best Plans and Rates

Compare Direct Energy plans

If you live in a deregulated part of Texas, you can browse plans from many different top-rated providers, including Direct Energy. As one of the biggest energy companies in North America, Direct Energy is known for its user-friendly digital tools and fixed-rate plans.

Best Direct Energy plans

Direct Energy offers a variety of fixed-rate electricity plans with several different contract term lengths. Understanding your energy needs and goals will help you figure out which type of plan is right for your home. To help you compare options, here are a few of our picks for Direct Energy’s best plans.

Best overall: Live Brighter Lite

• Fixed-rate plan with a 12- or 24-month contract
• Usage charge is waived when you use less than 1,000 kilowatt-hours (kWh)
• Cheapest rates available from Direct Energy

Best for long-term price stability: Live Brighter

• Fixed-rate plan with a 24-month contract
• Enjoy the predictability of a long-term contract and secure rate
• Rates are cheapest if you use at least 2,000 kWh

Best for higher usage: Live Brighter 1K+ 24

• Fixed-rate plan with a 24-month contract
• No usage charge when you use 1,000 kWh or more
• Rates are lowest if you use 2,000 kWh or more

Direct Energy pros and cons

When shopping for an energy plan, being informed about a provider’s history is important. Before signing up for a plan from Direct Energy, consider the following pros and cons.

Pros:

• Waived usage credits: On several of its plans, Direct Energy will waive the usage charge if you consume a specified amount. Be sure to read through each plan’s Electricity Facts Label (EFL) to understand the terms.
• Online accessibility: The provider has a user-friendly website and convenient tools, like online bill pay and real-time usage alerts.
• 24/7 customer service: Direct Energy’s customer service team is available around the clock every day.

Cons:

• Lower renewable energy content: The Direct Energy plans available on Texas Electric Rates are 24% renewable, below the statewide average of 33%.
• Higher-than-average rates: Currently, Direct Energy’s rates start slightly higher than the average residential rate in Texas. Other providers on our marketplace also offer cheaper options. Enter your ZIP code to start comparing prices.

Direct Energy coverage areas

Direct Energy serves many communities throughout Texas, including Dallas, Fort Worth, Houston, and Corpus Christi. However, rates and plan availability may vary depending on your location within the Lone Star State.

To find out if Direct Energy serves your area, enter your ZIP code on Texas Electric Rates or call our energy experts. Our marketplace makes it easy to compare providers and lock in a competitive rate.

Contact Direct Energy’s customer service

If you need to reach Direct Energy’s customer service team, call 1-855-461-1926. However, if you need to report an outage, you should contact your local utility company — and not Direct Energy. For questions about provider and plan options in your area, reach out to our team through the number on your screen.

Learn more about Direct Energy

Based in Houston, Direct Energy is one of the biggest electricity and natural gas providers in North America. In Texas, the provider offers a variety of plan types so customers can choose the best option for their needs. You can discover Direct Energy plans in your area by submitting your ZIP code on the free Texas Electric Rates marketplace.

Direct Energy frequently asked questions

Is Direct Energy a good provider?

Direct Energy’s customer-friendly plan features and easy-to-use digital tools are two of the provider’s highlights. However, unlike many of its competitors, the company doesn’t have a satisfaction guarantee. Its rates are also slightly above the statewide average. Visit our provider page for more Direct Energy reviews.

What is the standard Direct Energy early termination fee?

Variable-rate plans don’t have an early termination fee (ETF). With fixed-rate plans, the ETF depends on the contract length. For 12-month plans, the fee is $150, and for 24-month plans, it’s $295.

What is Direct Energy’s cancellation policy?

Direct Energy doesn’t have a satisfaction guarantee, so if you cancel a fixed-rate plan any time after signing up, you’ll be charged an ETF. The amount ranges between $150 and $295, depending on the contract length.

Does Direct Energy service my area?

You’ll find Direct Energy plans in many parts of Texas. Enter your area code to figure out if the provider serves your area.